Private Server

Dallas de Marr Updated by Dallas de Marr

Private Server instances provide an alternative to our secure multi-tenant cloud environment for enterprise customers with special requirements.

An Enterprise level subscription is required and additional fees apply.

What to know

  • A Private server is a dedicated server for your team
  • The instance is fully managed by our team
  • Private instances are SOC-II Type 2 and HIPAA compliant
  • Data residency is available
  • A static IP address will be created to allow whitelisting on your firewall (other options also available)

How it works

  1. After your subscription is finalized we will begin the instance configuration process.
  2. Our team will reach out to gather some information needed to configure your private instance and limit access.
  3. Our customer success team will work with you to configure your bot and help you get connected to your systems.
  4. We help you train your users with live or recorded training sessions.
  5. You launch your new support process.

Technical Overview

Please read our technical overview help document to understand how our system connects to the API layers we utilize to create the solution.

How did we do?

Data Residency

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