FAQ
What is your static IP address?
If you are whitelisting our platform to allow communication with behind a firewall instance you will need our static IP addresses. Our static IP addresses may change. We will let you know if they do.…
Is my data secure?
At Nextup we believe in keeping your data secure is one of our most important responsibilities. We're transparent about our security practices so you understand our approach. If you have additional q…
How do I resolve a SSL issue?
Valid SSL certificates form a foundation of secure connectivity between our systems and your Confluence instance. What to know. We validate your SSL certificate automatically. Self-signed certificate…
How do I find my bot ID?
Your bot id is the primary identifier of your bot within our systems. You may be asked to provide your bot id by our team to help us identify your account. How to find your bot id. Log in to your acc…
